hegemonikon Privacy Policy

Last updated: 10 November 2026

1. About this policy

This policy explains how HEGEMONIKON (PTY) LTD (registration number 2026/590078/07) (‘hegemonikon’, ‘we’, ‘us’ or ‘our’) processes personal information collected through hegemonikon.co.za (the ‘website’), including enquiries made through it. It is the notice required by section 18 of the Protection of Personal Information Act, No. 4 of 2013 (‘POPIA’).

2. Our contact details

3. The personal information we collect

When you complete the enquiry form or email us, we collect your name, your contact details, the name of your organisation, your role and the content of your message.

When you visit the website, our hosting provider, Cloudflare, Inc. (‘Cloudflare’), processes technical information on our behalf, namely your internet protocol (IP) address, your browser and device type and the pages you request. Cloudflare may also place cookies on your device which are strictly necessary to protect the website against automated abuse.

4. Why we process your personal information

We process this personal information to –

• respond to your enquiry, keep a record of it in our customer relationship management system and correspond with you about our services;
• operate the website and keep it secure; and
• comply with our legal obligations.

Giving us your personal information is voluntary. If you do not give us your name and contact details, however, we will not be able to respond to your enquiry. No particular law requires or authorises the collection of personal information through the website.

We will not send you electronic marketing communications unless you have consented to receive them or, if you are our client, the communication concerns services similar to those we have provided to you and you have been given the opportunity to opt out of receiving it.

We keep enquiries and related correspondence, including the record of them in our customer relationship management system, for as long as necessary to deal with the enquiry and any engagement which results from it, and in any event for no longer than two years after our last contact with you, unless the law requires or permits us to keep them for longer.

5. Who we share your personal information with

We share personal information, to the extent necessary for the purposes in paragraph 4 above, with –

• Cloudflare, and Zoho as our email and customer relationship management service provider, which process it on our behalf in terms of written agreements; and
• public authorities, where the law requires us to do so.

6. Transfers outside South Africa

Cloudflare is a United States company. It processes your personal information, including enquiries submitted through the website, at data centres in South Africa and other countries, and may store logs outside South Africa, including in the United States. Enquiries are then delivered by email to our mailbox, and recorded in our customer relationship management system, both hosted in the United States by Zoho Corporation (‘Zoho’). We transfer personal information outside South Africa only where section 72 of POPIA permits it.

7. Your rights

You have the right –

• to request access to your personal information;
• to request the correction, destruction or deletion of your personal information;
• to object, on reasonable grounds relating to your particular situation, to the processing of your personal information and, at any time, to its processing for direct marketing; and
• to lodge a complaint with the Information Regulator (see paragraph 8 below).

You may exercise these rights by contacting us at hello@hegemonikon.co.za or at our address, or in any other reasonable manner. Objections, and requests for correction, destruction or deletion, are free of charge, and we will respond to a request for correction, destruction or deletion within 30 days. Requests for access are dealt with in terms of the Promotion of Access to Information Act, No. 2 of 2000, as described in our PAIA manual, which is available on the website at hegemonikon.co.za/legal/paia-manual.

8. The Information Regulator